Complaint Handling

About the Course

All schools face complaints at some stage and they are required by law to have a procedure for dealing with them. A thorough and straightforward complaints procedure should help minimise dealing with complaints in schools by providing a clear process from which they can efficiently be dealt with.

This course aims to provide governors with an overview of the complaints process

This course is suitable for all Governors

Course Tutor

Enid Fairbrother & Helen Richardson

Email: enid.fairbrother@southtyneside.gov.uk

Email: helen.richardson@southtyneside.gov.uk

Date, Time & Location

This course will take place Tuesday 10th December 2025, starting at 5pm until 7pm. Venue to be confirmed.