Christmas and New Year closures

South Shields and Jarrow Town Halls

South Shields Town Hall will close at 12.30pm on Tuesday 24 December 2024. It will reopen at 10am on Thursday 2 January 2025.

Jarrow Town Hall will close at 3pm on Monday 23 December 2024. It will reopen at 10am on Friday 3 January 2025.

Council Contact Centre (0191 427 7000)

The Customer Contact Centre will close at 6.30pm on Tuesday 24 December and reopen at 8am on Friday 27 December.

It will then close at 6.30pm on Tuesday 31 December and reopen at 8am on Thursday 2 January 2025.

In an emergency and when the Contact Centre is closed, please call the Out of Hours team on 0191 455 6111.

Local Welfare Provision Service (Crisis support)

The Local Welfare Provision Service (Crisis support) will close at 1pm on Tuesday 24 December. A limited service will be in operation on 27, 30 and 31 December between 9.30am and 3.30pm.

Applications for support received after 1pm on 24 December may not be processed until the service reopens on 27 December.

The full Local Welfare Provision service will reopen on Thursday 2 January 2025.

Bin collections

Collections will take place later than normal during the festive period.

Revised bin dates
Normal collection date	New collection date
Tuesday 24 December (Christmas Eve)	No change
Wednesday 25 December (Christmas Day)	Friday 27 Decemeber
Thursday 26 December (Boxing day)	Saturday 28 December
Friday 27 December	Monday 30 Decemeber
Tuesday 31 December (New Year's Eve)	No change
Wednesday 1 January (New Year's Day)	Thursday 2 January
Thursday 2 January	Friday 3 January
Friday 3 January	Saturday 4 January

For more information see, Check your bin collection dates.

Leisure centres

See Christmas and New Year opening times for leisure centres.

Libraries

See Christmas and New year opening times for libraries.

Family Hubs

There will be one family hub open in each partnership on Monday 23 and Tuesday 24 December 2024.

The Family Hubs that will be open will be:

Hebburn
Bede
Riverside
Ridgeway

All Family Hubs will close at 12pm on Tuesday 24 December.

There will be one Family Hub open in each partnership on Thursday 2 January and Friday 3 January 2025.

The Family Hubs that will be open will be:

Hebburn
Bede
Riverside
Ridgeway

All other Family Hubs will reopen as normal on Monday 6 January 2025.

Contact your nearest Family Hub for more information, Find your local Family Hub.

Stanley's Day Care

Stanley's Day Care will close at 4pm on Friday 20 December 2024 and will reopen as normal on Tuesday 7 January 2025.

Contact your nearest day care for more information, Find your local STANLEY's daycare.

Adult Safeguarding, Adult Mental Health Team and Let's Talk Team (0191 424 6000)

The Adult Safeguarding, Adult Mental Health, and Let's Talk Teams' opening hours will be:

Monday 23 and Tuesday 24 December 2024 - 8.30am to 5pm
Wednesday 25 to Thursday 26 December 2024 - Closed
Friday 27 December - 8.30am to 4.30pm
Monday 30 and Tuesday 31 December 2024 - 8.30am to 5pm
Wednesday 1 January 2025 - Closed

The services will reopen as normal on Thursday 2 January 2025.

The Let's Talk Team can be contacted Monday to Friday (8am to 8pm) on 0191 424 6000.

When Let's Talk are closed, people with a social care emergency can contact the out of hours team on 0191 456 2093.

Homelessness

If you're at risk of homelessness, call 0800 141 2645 for free.

The Housing Options Team can be contacted on:

Friday 27 December 2024 - 9am to 4.30pm
Monday 30 and Tuesday 31 December 2024 - 9am to 5pm

Call 0191 456 2093 outside of these times.

For more information on how we can support you, see South Tyneside Council Housing Services: Homelessness.

Recycling Village (tip)

The Recycling Village is open from 9am to 6pm, every day, except Christmas Day.

See Recycling Village.

South Shields Register Office

The Register Office opening hours will be:

Monday 23 December - 9am to 4pm
Tuesday 24 December - 9am to 1pm
Wednesday 25 and Thursday 26 December - Closed
Friday 27 and Monday 30 December, 9am to 4pm
Tuesday 31 December - 9am to 1pm
Wednesday 1 January - Closed
Thursday 2 January - 9am to 4pm

The Register Office will reopen as normal from Thursday 2 January 2025.

South Shields Crematorium

Festive opening times

Christmas Eve: 8.30am to 4pm
Christmas Day: 9am to 3pm
Boxing Day: 11am to 3pm
New Year's Eve: 8.30am to 4pm
New Year's Day: 11am to 3pm

Living Better Lives Resource Centre

The Living Better Lives Resource Centre opening hours will be:

Monday 23 December 2024 - 8am to 5pm
Tuesday 24 December 2024 - 8am to 4.30pm
Wednesday 25 and Thursday 26 December 2024 - Closed
Friday 27 December 2024 - 8am to 4.30pm
Saturday 28 December 2024 - 8.30am to 1pm
Sunday 29 December 2024 - Closed
Monday 30 and Tuesday 31 December 2024 - 8am to 5pm
Wednesday 1 January 2025 - Closed
Thursday 2 January 2025 - 8am to 5pm

In the case of emergencies, and when the Living Better Lives Resource Centre is closed, please contact the Out of Hours Team on 0191 456 2093.

Marketplace

The Marketplace's opening hours will be:

Friday 20 and Saturday 21 December 2024 - 9am to 3pm
Sunday 22 December 2024 to Thursday 2 January 2025 - Closed

The Marketplace will reopen as normal on Friday 3 January 2025.

In the case of emergencies, and when the Marketplace is closed, please contact the Out of Hours Team on 0191 456 2093.

Pharmacies

See Christmas and New Year opening times for pharmacies.

Simonside Climbing Wall

Simonside Climbing Wall will close on Friday 20 December 2024.

It will reopen at 9am on Monday 6 January 2025.

South Tyneside Council Housing Services

Housing Services will close at 12.30pm on 24 December 2024. This is the last day for customers to return keys.

They will continue to provide emergency / urgent repairs services and homelessness can still be reported.

Housing Services will reopen as normal on 2 January 2025.

A 24-hour emergency service will operate during this time on 0300 123 6633.

Food banks

Key to Life Foodbank

You can contact them on 07833 613393.

Tuesday 24 December: 10am to 4pm
Wednesday 25 and Thursday 26 December: Closed
Friday 27 and Monday 30 December: 11am to 2pm
Tuesday 31 December: 11am to 1pm
Wednesday 1 January: Closed

Bede's Helping Hands Food Bank

You can contact them on 0191 816 3021.

Tuesday 23 December: Closes at 12pm
Wednesday 24 December to Sunday 5 January: Closed
Monday 6 January: Opens at 10am

Boldon Village Hall Food Bank

The food bank closed on Friday 20 December 2024. It reopens as normal on Monday 6 January 2025.

Restart

The opening times for Restart Integrated Domestic Abuse Service over the festive period are:

Tuesday 24 December: 9am to 1pm
Wednesday 25 and Thursday 26 December: Closed
Friday 27 and Monday 30 December: 9am to 6pm
Tuesday 31 December: 9am to 1pm
Wednesday 1 January: Closed

Outside of these times please call the National Domestic Abuse Helpline 0808 2000 247 (24-Hour) or in an emergency call 999.

Emergency contact numbers

Police, fire and rescue service and coast guard: 999
NHS Choices: 111 (call 111 when you need medical help fast but it's not a 999 emergency)
Covid Test Helpline: 119
Electrical problems: 0800 011 3332 or 105
Gas leaks: 0800 111 999
Floods: 0345 988 1188
Police: 101
South Tyneside Hospital: 0191 404 1000
Samaritans: 116 123
South Tyneside Lifecycle Primary Care Mental Health Service: 0191 283 2937
Water leaks: 0800 393 084
Alzheimer's Society Dementia Support South Tyneside: 0191 427 5443
Citizens Advice Bureau Advice Line: 0808 2787824
National Domestic Violence Helpline: 0808 2000 247
Northumbria Victim and Witness Service: 0800 011 3116
Op COURAGE: The Veterans Mental Health and Wellbeing Service: 0300 373 3332
South Tyneside Adult Recovery Service: 0191 917 1160
South Tyneside Sexual Health Service: 0191 402 8191
The Silver Line: 0800 470 80 90 (helpline for older people)
Action Fraud: 0300 1232040