Payment facilities

How to pay for Council services and products

There is a wide range of payment methods available to customers:

Direct Debit

It's quick, easy, safe, and you don't have to remember to make your payment each month as it happens automatically. You can pay your council tax, Council Housing rent payments and business rates by this method.

Set up a direct debit to pay your business rates

Set up a direct debit to pay your rent

Online

Make a payment online

You can pay for Council Tax, Council housing rent payments, parking fines, business rates and much more.

Phone

You can use our easy to use automated Telephone Payment System on 0300 456 0501.

This service can be used to pay for Council Tax, housing benefit overpayments, invoices, business rates and Council housing rent payments.

You will need to pay by debit card, and will need your card details and payment reference number to be able to make a payment.

Alternatively, call our Customer Contact Centre on 0191 427 7000. You can pay for Council Tax, benefit overpayments and more over the phone Monday to Friday, 8am to 6.30pm. You will also need to pay by debit card.

For Council housing rent payments call 0300 123 6633.

PayPoint

It's convenient and on your doorstep with cash payments accepted. You can pay your Council housing rent payments, Council Tax and business rates by this method. Find your nearest facility at the Pay Point Locator website. Payment can also be made at Post Offices.

Support with payments

South Tyneside Age UK offers support with technology to elderly people who would like to make payments online, and also a Money Advice (MA) service for people of all ages.

Age Concern Tyneside South (ACTS) is based just around the corner from South Shields Town Hall.

For more information go to the Age Concern Tyneside South (ACTS) website.

Speak to us

Please call us on 0191 427 7000 or the relevant department if you have any issues about the changes and would like to discuss your options.

If you don't have bank account

People who don't have bank accounts and prefer to pay by cash can still do so. Cash payments are accepted at the wide range of PayPoint locations, many of which are open for longer hours than the cashiers.

Find your nearest PayPoint

You can find out your nearest facility at Pay Point Locator

Payment can also be made at Post Offices.

Please note: All PayPoint transactions will include receipts and are guaranteed on production of receipt.

No additional fees

No additional fees apply for any payment method.

Discussing concerns

The option to discuss your payment is still available by visiting a Customer Service Centre or by calling the relevant department (contact details should be on your letter).

Paying by Standing Order

You can pay by Standing Order for most payments. A Standing Order is simple to set up and a regular payment can be sent by your bank.

If you pay monthly, it must be in advance. Speak to the relevant team in the council (for example Council Tax) or the South Tyneside Council Income Team.

For housing payments your Housing Management Officer will explain how to set up a standing order, provide you with the relevant forms and help you fill them in.

Cheque Encashment service

We now no longer cash your cheques from the Council. Payments can be made straight to your bank account where preferred. Advice and support to set up a bank account is also available by calling 0191 427 7000.

Paying weekly

Payments can continue to be made at the same frequency that you currently pay. If you pay weekly we are happy to discuss your options with you, for example a weekly Standing Order, or making payments by debit card instead of cash.

Contact us

Call 0191 427 7000 or contact the relevant department (contact details should be on your letter that requests payment).